We comply with the privacy laws and regulations of the United States of America. We makes no representation that this Site is governed by or operated in accordance with the laws of other nations, or that the Site or any part thereof is appropriate or available for use in any particular jurisdiction. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. By using this Site, visitors from outside of the United States of America acknowledge this Site is subject to the laws and regulations of the State of Tennessee, United States of America, and waive any claims that may arise under other laws.
IF AT ANY TIME YOU DO NOT AGREE TO THE TERMS OF THIS POLICY AND THE PRACTICES DESCRIBED HEREIN, YOU MUST IMMEDIATELY DISCONTINUE USE OF THIS SITE, AND, IN PARTICULAR, PLEASE DO NOT SUBMIT ANY INFORMATION TO US THROUGH THE SITE.
NOTIFICATION OF CHANGES TO THIS POLICY.
We are continually improving and adding new functionality and features to this Site and improving and adding to our existing products, services, and programs. Because of these ongoing changes, changes in the law, and the changing nature of technology, data practices will change from time to time. If and when our data practices change, we will post the changes on the Site or linked to the Site to notify you of the changes. We encourage you to check this page frequently. This policy was last updated on September 22, 2020.
What information we collect.
How we collect that information.
How we use that information.
The choices we offer, including how to access and update information
INFORMATION WE COLLECT FROM AND ABOUT YOU.
PERSONALLY IDENTIFIABLE INFORMATION. The term “Personally Identifiable Information” (“PII”) refers to personally identifiable information about you, such as your name, birth date, credit card number, e-mail address or mailing address, and any other information that is identified with you personally, including your individual health information. Other than cookies, as described below, the only PII we currently collect through this Site is the information you voluntarily give us when you use the Site. For example, you may use this site to contact us with questions and comments. When you fill out a form on a Site, you may provide your name and other contact information, including your company’s name, your e-mail address, and your mailing address or the mailing address of your company or other PII. When you submit information through the Site, you may receive a confirmation e-mail if you enter a valid e-mail address.
PAYMENT AND BILLING INFORMATION. When purchasing tickets to an event, you may be required to provide third-party vendors or agents with the information necessary to process the ticket order; specifically, name, address, credit card number, and other information required by them, according to the terms of such third parties’ privacy policies. By providing such information to such parties, you consent to their use of such information to provide such tickets, and hereby release us, and AC Entertainment (“ACE”), and our respective parents, members, subsidiaries, officers, and directors from any liability with respect to such information collected by third parties.
INFORMATION YOU POST. For example, we may collect or use a third party’s data from information you post in a public space on a Site or on a third-party web or social media site.
INFORMATION YOU SHARE WITH AFFILIATED PARTIES. Subject to the terms and conditions of their privacy policies, we may collect PII or Non-PII from Affiliated Parties (as defined below).
DEMOGRAPHIC INFORMATION. We may collect or use a third party’s information about events you like or products you buy. We might collect this as part of a survey, for example.
LOCATION INFORMATION. Information collected through the Site includes any information identified in this policy that may be collected through the Site, in the forms of both GPS data and/or beacon transmitter data, (if enabled on your mobile device).
NON-PERSONALLY IDENTIFIABLE INFORMATION. “Non-Personally Identifiable Information” (or “Non-PII”) is aggregated information, demographic information, IP addresses and any other information that does not reveal your specific identity. In addition to the information you provide when you use the Site, we use technology to collect anonymous information about the use of the Site. For example, we use technology to track how many visitors access the Site, the date and time of their visit, the length of their stay, and which pages they viewed. We also use technology to determine which web browsers visitors use and the address from which they accessed the Site (for example, if they connected to the Site by clicking on a banner ad).
This technology does not identify you personally. It simply enables us to compile statistics about visitors and their use of the Site. We and our affiliates use this anonymous data and share it with third parties to improve the content and functionality of the Site, to better understand customers and markets, and to improve products and services.
WE COLLECT INFORMATION IN DIFFERENT WAYS.
WE COLLECT INFORMATION DIRECTLY FROM YOU. WE COLLECT INFORMATION YOU PROVIDE DIRECTLY TO US THROUGH USE OF THE SITE.
WE COLLECT INFORMATION FROM YOU PASSIVELY. We may also collect data passively through cookies or tracking devices as described below.
WE COLLECT INFORMATION THROUGH THIRD PARTIES. Often, we may collect the data referred to above not only directly but also passively through other third party sites, plug-ins, or mobile applications. You should refer to those policies on how collection of data is handled.
AGGREGATED DATA. Further, third parties or vendors may aggregate data they collect from us with other data about you and you hereby release us and ACE, and our respective parents, subsidiaries, members, and their officers, directors, and employees from any liability with respect to such information collected or aggregated by third parties. Further, we may aggregate data across our Site.
WE USE INFORMATION AS DISCLOSED AND DESCRIBED HERE.
WE USE INFORMATION TO RESPOND TO YOUR REQUESTS OR QUESTIONS. For example, we might use your information to confirm your registration for an event or contest. If you give us your friend’s information, we will only use it to provide services you requested.
WE USE INFORMATION TO IMPROVE OUR PRODUCTS AND SERVICES. We might use your information to customize your experience with us or the entity for which we provide services. This could include displaying content based upon your preferences.
WE USE INFORMATION TO LOOK AT SITE TRENDS AND CUSTOMER INTERESTS. We may use your information to make the Site and products better. We may combine information we get from you with information about you we get from third parties and affiliates.
WE USE INFORMATION FOR SECURITY PURPOSES. We may use information to protect our company, our clients, or the Site.
WE USE INFORMATION FOR MARKETING PURPOSES. For example, we might send you information about special promotions or offers. We might also tell you about new events or opportunities. These might be our own offers or products, or clients or third-party offers or products we think you might find interesting. To learn about your choices for these communications, read the choices section below.
WE USE INFORMATION TO SEND YOU TRANSACTIONAL COMMUNICATIONS. For example, we might send you emails about your account or a purchase. We might also contact you about this policy or website terms.
WE USE INFORMATION AS OTHERWISE PERMITTED BY LAW.
WE MAY SHARE INFORMATION WITH THIRD PARTIES INCLUDING CLIENTS.
WE WILL SHARE INFORMATION WITH OWNERS OR MEMBERS. We will share information with any director, owner or member of our company.
WE MAY SHARE INFORMATION WITH AFFILIATED PARTIES. We may share your PII or Non-PII with our affiliates, including ACE and ACE affiliates or business partners, event sponsors, artist representatives and fan clubs, our affiliates and contractors, and others who are involved in or bring you events (“Affiliated Parties”). When you submit data to the Site, you consent to allow us to provide your PII and Non-PII to these Affiliated Parties and their contractors. Affiliated Parties will be provided with only the information necessary to perform their role in bringing you events. We will take reasonable steps to ensure that these Affiliated Parties treat PII in a manner comparable to how we do so but we are not obligated to do so. These Affiliated Parties may also have their own privacy policies. We encourage you to familiarize yourself with the terms of these policies.
WE SHARE INFORMATION WITH THIRD PARTIES WHO PERFORM SERVICES ON OUR BEHALF. For example, we share information with vendors who help us manage our online registration process or who fulfill your purchases. Some vendors may be located outside of the United States.
WE WILL SHARE INFORMATION WITH OUR BUSINESS PARTNERS AND CLIENTS. This may include a third party who provides or sponsors an event or content on our site, or who operates a venue where we hold or manage events, or who owns or operates a venue or produces and/or promotes events themselves and for whom we provides services (which may include managing their website). To understand how our partners use the information we give them, you should read their polices or contact them to learn how they treat your information.
WE MAY SHARE INFORMATION IF WE THINK WE HAVE TO IN ORDER TO COMPLY WITH THE LAW OR TO PROTECT OURSELVES. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests the information. Or, we might share information when we are investigating potential fraud.
WE MAY SHARE YOUR INFORMATION FOR REASONS NOT DESCRIBED IN THIS POLICY. We will tell you before we do this.
YOU HAVE CERTAIN CHOICES ABOUT HOW WE USE YOUR INFORMATION.
YOU CAN OPT OUT OF RECEIVING MARKETING EMAILS. We may use this information to contact you in the future to tell you about events or opportunities we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “unsubscribe’ from receiving future communications.
YOU CAN OPT OUT OF RECEIVING SUBSCRIPTION EMAILS. Similarly, we may provide “subscription” e-mail services, either directly or through affiliates,
which enable you to receive current news and updates about our events. For all such services, we will provide an opportunity to “unsubscribe” from, or cancel, the subscription.
YOU CAN MODIFY INFORMATION YOU HAVE GIVEN US. To modify or delete information you gave us, please email us or mail below. We make changes as soon as we can. This information may stay in backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days. You can contact us at the email below, and please use the reference “MODIFY INFORMATION REQUEST”.
YOU CAN CONTROL TOOLS ON YOUR MOBILE DEVICES. FOR EXAMPLE, YOU CAN TURN OFF THE GPS LOCATION OR PUSH
NOTIFICATIONS ON YOUR PHONE.
WE USE STANDARD SECURITY MEASURES.
We use commercially reasonable efforts to ensure protection of your data including industry-standard encryption and offline security methods at our physical facilities. However, the Internet is not 100% secure. We cannot promise you that your use of the Site will be completely safe. We encourage you to use caution when using the Internet. If you think your information has been compromised, please contact use at the address above. We and ACE and their employees and contractors may have access to personal data on the relevant Site. Such access will be limited to a need-to-know basis.
WE MAY LINK TO THIRD PARTY SITES OR SERVICES WE DON’T CONTROL.